Leather, our most widely used material, is a durable, breathable material to make wearing your boots all day long as comfortable as possible. Whilst leather resists water very well, it’s not completely waterproof.
But, there are a few tips you can follow to help keep your leather DuoBoots footwear in tip-top condition.
We recommend taking extra care of your boots if you wear them in snow as leather can be damaged by salt which may have been spread. To prevent this from happening, please make sure you regularly polish your footwear and use protector spray. If you do get caught out in the snow, the best thing to do is to try and remove any stains as soon as they appear. Using a damp soft cloth and then, once the boots are dry, polish them thoroughly and re-apply protector spray.
The best storage solution for your boots is to be standing upright in a dry area with boot trees that you can purchase from us here. Alternatively, footwear should be stored in soft cloth or tissue paper.
Please don't store them in plastic bags as this cause the leather to 'sweat'. All DuoBoots boots are supplied with foam inners, these can be used during storage to help to maintain their shape.
And finally, make sure your boots are never folded as this could cause the leather to crease and may exert pressure to the zips, which might then weaken over time and lead to the need to replace them.
The best way to ensure your DuoBoots products last long and stay in their best condition is to use the right shoe care products.
Each type of leather and fabric requires special care, but before trying any shoe care products, always test them on a small area on your footwear beforehand.
Aside from using the recommending shoe care products, you can help maintain the condition of your DuoBoots by following the below steps... We recommend following our care advice to ensure your DuoBoots look their best for longer:
Please note that certain styles have hardwearing rubber soles and may not be possible to resole. These styles are highlighted in the product details and descriptions online. If you are unsure and wish to resole your footwear, please give us a call on 0330 100 3455, email us here, or speak to us in-store.
In the event that you would like to return your footwear to us for an assessment and maintenance, we charge a £25 handling fee per pair for the maintenance service, which is handled off site. This fee is in addition to the repair costs. Turnaround time can be up to 14 working days from the time your parcel reaches us or from when you leave in store.
If you would like us to handle the repair for you, products should be returned in their original packaging or a suitable alternative (sturdy and weatherproof) to the address below or to one of our stores. Please include a copy of your despatch note or proof of purchase receipt and provide details of the repair required. Once we have assessed the repair, we will contact you with an estimate.
If your product cannot be repaired, it will be returned to you and a handling fee will not apply.
Our returns address is: DuoBoots
Unit 12 Vallis Mills Trading Estate,
With love and care, you should enjoy great long service from your DuoBoots. Products damaged as a result of wear and tear are not considered to be faulty; please refer to our product care and repairs information.
An item is deemed faulty if it has been received by you in an imperfect condition or if a manufacturing fault occurs within a period of 12 months after receipt. All worn items that are returned as faulty are assessed and inspected by our quality control team to deem whether the item is faulty or whether it is considered to be fair wear and tear. If the product is deemed faulty within 12 months of purchase, we will offer a replacement or exchange (subject to availability).
Products should be returned for assessment in their original packaging or in a suitable alternative (sturdy and weatherproof).
Please include a copy of your despatch note receipt or proof of purchase, and outline details of what you consider to be the fault as specifically as possible.
Our returns address is:
Unit 12 Vallis Mills Trading Estate,
For more information, please give us a call on 0330 100 3455 or email us here.