If your boots weren't quite right, we'd love to help you find an alternative pair. Please email firstname.lastname@example.org, or click here to give our Customer Care team a call.
You can make a return at any time within 14 days of receipt.
Order your International Returns label here. Select your Country/ Region below, and select the number of parcels you have to return. Each parcel can be a maximum size of 60cm x 50cm x 50cm (enough to fit up to 2 pairs of knee high boots).
Once your return service order is completed, we will send your return label and instructions within 1 working day.
For UK Customers, please visit Collect+