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FAQs

Ordering and Payments

You can purchase from us here online, exclusively at eu.duoboots.com, at our Bath Boutique or our other websites:

Or if, you would like to call us and speak to a Fit Advisor click here.

If you suspect a website is counterfeit, please click here for advice.

Creating an account with us will enable you to:

  • Track your order: check when your boots are on their way to you.
  • View order history: if you can’t remember size, you can see what you ordered last tine.
  • Manage your addresses: Add or remove delivery addresses as and when you need to.
  • Checkout faster: Save your delivery details for a speedy checkout.

Alternatively, you can check out as a guest; simply enter your details at checkout and complete your order.

Online we accept:

  • American Express
  • MasterCard
  • Maestro
  • Visa
  • Visa Electron
  • PayPal
  • Apple Pay
  • DuoBoots Gift Card

For information about gift cards, click here.

For information on how we store and use your card details please see our Privacy Policy.

For our international customers we recommend notifying your bank of your upcoming transaction, to avoid your payment authorisation being put on hold by your bank.

Your payment card is charged the full order value at checkout. If your transaction is declined during checkout, please follow the instructions on screen. Check the information you have entered and try again, or alternatively use another form of payment. Please be aware that banks will occasionally put a hold on new online transactions as a security measure until they have received confirmation of the authenticity of the transaction from the card holder.

When selecting your size, a message will appear in red to notify you that the size chosen is either not manufactured in that size, or currently out of stock. Occasionally more orders will be made for out of stock items and a ‘please email me when back in stock’ button will appear. Please note this service will not reserve the item for you.

Your total order value will be charged on completing checkout, including products which are out of stock and on pre-order.

Yes, you can, unless your order has already been despatched in which case, you’ll need to return the item following our returns process.

If your promo code doesn’t work, please check the terms and conditions which will indicate whether your promo code is valid. Please note, welcome offers do not include items in The Essentials collection. Please contact Customer Care if you have any questions.

Unfortunately our Gift Cards and E-gift Cards are non-refundable. DuoBoots gift cards are valid for 12 months from date of purchase. Please contact Customer Care if you have any further questions.