Your delivery costs will be calculated for you at the Shopping Bag. In the meantime, here is a handy guide to our delivery services:
|Delivery options||For delivery to||Delivery time||Cost per order (Full price products*)||Cost per order (Sale products*)||Taxes|
|European Standard||France, Netherlands, Germany||3 - 7 working days||FREE||€6.00||Included in price|
|European Express||France, Netherlands, Germany||2 - 3 working days||€10.00||Included in price|
|European Standard||Rest of Europe||3 - 7 working days||FREE||€15.00||Included in price within the EU. Exclusive of import duties (if applicable) outside EU.|
|UK Standard||United Kingdom, Guernsey, Jersey, Isle of Wight||3 - 7 working days||FREE||€6.00||Included in price|
|International Standard||United States, Australia, New Zealand||3- 7 working days||FREE||€20.00||Exclusive of import duties and taxes where applicable|
|International Standard||Rest of World||3 - 10 working days||FREE||€25.00||Exclusive of import duties and taxes where applicable|
IMPORTANT INFORMATION ABOUT DELIVERY
Your Returns costs will be calculated for you when placing a Returns Order. In the meantime, here is a handy guide:
We are happy to offer a refund on unsuitable goods returned in their original condition- unworn and undamaged-, together with the despatch note or purchase receipt within 14 days of receipt of your order. This does not affect your statutory rights.
Unfortunately we can't exchange your return for another item, but if you’d like to try and alternative style or size we recommend that you place a new order online for the item(s) you require. If you need help with ordering an alternative pair, please contact us here.
DuoBoots offer a competitive returns collection service at a cost of €7 - €19 per item depending on your location.
To order your return service request
Use our Easy and cost effective Collect+ returns drop off service. Drop your parcel off at a local Collect+ store for a fixed price of £4.49 per item/pair.
To order your Collect+ returns label
GO TO COLLECT+
You will need a separate label to ship back each pair of our calf fitting boots, or you can combine smaller items into one parcel, up to a maximum size of 60cm x 50 cm x 50cm. Please retain your receipt provided by the Collect+ drop off store as proof of posting and to track your return.
We advise you to use an insured and traceable service to return your goods to DuoBoots. Please note we are not responsible for return postage other than for faulty or wrongly despatch items. Neither can we accept responsibility for packages that never reach us.
ADDITIONAL INFORMATION ABOUT RETURNING YOUR GOODS
For more information, please visit the FAQ pages.
For a legal statement on returns please see our returns and refund policy within our terms and conditions.