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DELIVERY

 

Your delivery costs will be calculated for you at the Shopping Bag. In the meantime, here is a handy guide to our delivery services:

Delivery options For delivery to Delivery time Cost per order (Full price products*) Cost per order (Sale products*) Taxes
European Standard France, Netherlands, Germany 3 - 7 working days FREE €6.00 Included in price
European Express France, Netherlands, Germany 2 - 3 working days €10.00 Included in price
European Standard Rest of Europe 3 - 7 working days FREE €15.00 Included in price within the EU. Exclusive of import duties (if applicable) outside EU.
UK Standard United Kingdom, Guernsey, Jersey, Isle of Wight 3 - 7 working days FREE €6.00 Included in price
International Standard United States, Australia, New Zealand 3- 7 working days FREE €20.00 Exclusive of import duties and taxes where applicable
International Standard Rest of World 3 - 10 working days FREE €25.00 Exclusive of import duties and taxes where applicable

IMPORTANT INFORMATION ABOUT DELIVERY 

  • Parcels are fully traceable after despatch via link from your despatch confirmation email or online account.
  • If you pay a delivery charge, and the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days after the day after you receive your goods, we will refund the Standard delivery cost. If you pay for an upgraded delivery, we will only refund the cost of Standard delivery.
  • Delivery of product care and boot tree orders are chargeable unless these items are ordered with footwear.

RETURNS

Your Returns costs will be calculated for you when placing a Returns Order. In the meantime, here is a handy guide:

  • We are happy to offer a refund on unsuitable goods returned in their original condition- unworn and undamaged-, together with the despatch note or purchase receipt within 14 days of receipt of your order. This does not affect your statutory rights.

    Unfortunately we can't exchange your return for another item, but if you’d like to try and alternative style or size we recommend that you place a new order online for the item(s) you require. If you need help with ordering an alternative pair, please contact us here.

  • If you pay a delivery charge, and the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days from the day you receive your goods, we will refund the Standard delivery cost. If you pay for an upgraded delivery, we will only refund the cost of Standard delivery.
  • Goods must be returned unworn and undamaged in their original packaging.
  • We cannot accept returns for used product care items.

 

EUROPE AND INTERNATIONAL

DuoBoots offer a competitive returns collection service at a cost of €7 - €19 per item depending on your location.

To order your return service request 
CLICK HERE

 

UK MAINLAND, NORTHERN IRELAND AND THE ISLE OF WIGHT

Use our Easy and cost effective Collect+ returns drop off service. Drop your parcel off at a local Collect+ store for a fixed price of £4.49 per item/pair.

 

To order your Collect+ returns label
GO TO COLLECT+

 

You will need a separate label to ship back each pair of our calf fitting boots, or you can combine smaller items into one parcel, up to a maximum size of 60cm x 50 cm x 50cm. Please retain your receipt provided by the Collect+ drop off store as proof of posting and to track your return.

 

CHANNEL ISLANDS / UK CUSTOMERS WITHOUT ACCESS TO COLLECT+

We advise you to use an insured and traceable service to return your goods to DuoBoots. Please note we are not responsible for return postage other than for faulty or wrongly despatch items. Neither can we accept responsibility for packages that never reach us.

 

ADDITIONAL INFORMATION ABOUT RETURNING YOUR GOODS

For more information, please visit the FAQ pages.

For a legal statement on returns please see our returns and refund policy within our terms and conditions.